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As an independent, service focused organisation with market leading reverse logistics systems, Service Plus delivers a complete solution for the return, repair, and replacement of electronic goods. Our head office is in Penrose, Auckland, and we provide nationwide service via courier and on-site (in Auckland, Wellington, and Christchurch). Service Plus is the trading name; the full company name is Service Plus Group Limited. The Service Plus brand is trademarked in New Zealand and Australia.
What is the "Plus" in Service Plus?
You might think providing excellent technology service is about having highly trained technical staff doing quality repairs; and it is true that the technical work must be of top quality. However, excellence in technology service is about much more than the pure technical work involved. Here at Service Plus we believe that service excellence involves the following:
Outstanding customer service is more than just a friendly smile or, “Hi” on the telephone. How often have you spoken to a person in a call centre with excellent phone manner, but they just can’t help with your situation and refuse to escalate your issue? Service Plus provides the systems to allow customer services staff to handle your query efficiently, or escalate your problem to the appropriate person as soon as possible. Contact us here. Service Plus also offers the unique "No Surprises" policy which ensures you get the service you want without the risk of a huge bill.
Our technical staff are all fully trained by the manufacturers to support the equipment they are working on. Service Plus has some of the most experienced technicians in New Zealand; experience which is invaluable when working on complex equipment like laptops, digital cameras, handheld devices, and iPods. The authorised agencies that Service Plus holds include Sony, Toshiba, Apple, and HP / Compaq.
The Auckland, Wellington, and Christchurch workshops of Service Plus are fully equipped with anti-static facilities, data transfer/recovery rigs, board and component soldering stations, and all relevant tools.
Service Plus prides itself in having an industry leading job tracking and processing system. Based on CRM technology, Service Plus has built a job tracking system that suits our requirements (as opposed to modifying our processes to suit an “out of box” type solution). As a result the system delivers an excellent customer experience whilst managing the back-end processes in a way that is relevant to staff. See more about our Job Tracking system here. To use the system to check or book a job, go to Service Plus LIVE! now.
Ultimately, it is the requirement of management to ensure that Service Plus delivers industry leading service. Service Plus has a management team that understands the needs of clients and is able to get the team striving towards those needs. The management team is very accessible – any time you want to talk or have an issue, just ask to speak to the appropriate manager. Email us here.
To contact us or find our address, click here. To book a job, click here. To check an existing job, click here. To see the range of services we offer, click here. To review our value added service options, click here. To review our "No Surprises" policy, click here. To review our Terms of Trade, click here.
    
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In this world of high demands and expectations, how does Service Plus stand out against the rest?
Outstanding customer service