News

Saturday trading

Service Plus now opens on Saturdays from 9am to 3pm (excluding public holidays and Easter Saturday).  If you don't have time to get into us during the week, you can now pop in on Saturday.

 
 

Service/Recall Notices


Please note the following advisories:

Apple Power Adapter29/1/16  Apple Power Adapter Plug

Apple has issued a voluntary recall of its wall plug adapters because of a risk of electric shock.

The AC wall plug adapters are two-pronged and designed to be used in New Zealand, Australia, Europe and South Korea.

The affected wall plug adapters have 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter.
 

These wall plug adapters shipped from 2003 to 2015 with Mac and certain iOS devices.

The adapters could break and there was risk of electric shock, Apple said.

Apple advised customers to stop using affected plug adapters and it would provide a redesigned adapter to all affected customers.

Information on the recall process can be found here.

Identifying your wall plug adapter

Compare your adapter to the images below. An affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to an Apple power adapter. Redesigned adapters have a 3-letter regional code in the slot (EUR, KOR, AUS, ARG or BRA).

Affected Adapter
Affected Adapter subject to recall (note 4 digit number or no number in slot)










Redesigned Adapter
Redesigned adapter showing EUR, AUS, etc (not subject to Recall)










What to do?
Bring your adapter(s) to your nearest Service Plus branch and we will exchange it.  We hold stock of replacement so the process is simple and fast.  Our contact details are here.



 


Check out Car-L
4/12/2013

Lions - Car-LA mate of Service Plus, Carl Hansen, built this remote controlled buggy to get incredible shots of wildlife for Chris McLennan.  Great to see Kiwi ingenuity being used like this.

Author:  Sam Williams

Service Plus website goes live.

21/11/2013
Website happy - smallAs you may have noticed, we've upgraded our website.  The key reasons are to freshen up the image and make life easier for our customers.

Additionally, we are now more easily able to edit and update the website, so you will see more information in a more timely manner appearing in future.

However, the cool functionality that has set Service Plus apart is still there: you'll find the "LOG MY REPAIR", "TRACK MY JOB" and  "LOGIN" buttons in more prominent positions at the top of the header on all pages now, and the contact page has plenty of information on how to get hold of us.

The new website is "responsive" which means it automatically adapts for a wide variety of mobile devices without losing any of the functionality.

We'd love to hear what you think, so please email us feedback, or hit one of the social media link buttons below to "Like" us.

Author:  Sam Williams

Products that Service Plus repairs

19/11/2013

We repair a broad range of products including tablets, smartphones, notebooks, desktops, all-in-one devices, music players, TVs, audio equipment, navigation devices, blue-ray and DVD players, and cameras.

We're proud authorised (warranty and non-warranty) repairers for:
Apple: iPod, iPad, iMac, Macbook, Macbook Pro, Mac Pro, Apple TV 
Sony:  Vaio, Bravia, Cybershot
Toshiba:  Portege, Tecra, Satellite, Satellite Pro
Navman: Move, Ezy, My, MiVue, Magellan
BenQ: projectors and monitors

Additionally, we perform top quality out-of-warranty repairs on the following products:
Samsung:  Galaxy S2 S3 S4, Galaxy Note, Galaxy Tab, ATIV, Series 7, Series 9, Chromebook
LG:  Optimus, G2, Nexus
HP:  Envy, Pavillion, Touchsmart, ProBook, ElitePad, Slate, Revolve
Lenovo
Dell
ASUS
Acer
... and many more (just ask).

Author:  Sam Williams



 

2015 Xmas/New Year trading hours

All branches will be open except for on the public holidays – Skeleton staff on 29/30/31 December.
 
Day Action Trading
Monday, 21 December 2015 Open 08h30 - 17h30
Tuesday, 22 December 2015 Open 08h30 - 17h30
Wednesday, 23 December 2015 Open 08h30 - 17h30
Thursday, 24 December 2015 Open 08h30 - 14h00
Friday, 25 December 2015 Closed Christmas
Saturday, 26 December 2015 Closed Weekend
Sunday, 27 December 2015 Closed Weekend
Monday, 28 December 2015 Closed Boxing Day - Extended
Tuesday, 29 December 2015 Open 08h30 - 17h30
Wednesday, 30 December 2015 Open 08h30 - 17h30
Thursday, 31 December 2015 Open 08h30 - 14h00
Friday, 1 January 2016 Closed New Year's Day
Saturday, 2 January 2016 Closed Weekend
Sunday, 3 January 2016 Closed Weekend
Monday, 4 January 2016 Closed Day after New Year's Day
Tuesday, 5 January 2016 Open 08h30 - 17h30
Wednesday, 6 January 2016 Open 08h30 - 17h30
Thursday, 7 January 2016 Open 08h30 - 17h30
Friday, 8 January 2016 Open 08h30 - 17h30
Saturday, 9 January 2016 Closed Weekend
Sunday, 10 January 2016 Closed Weekend
Monday, 11 January 2016 Open 08h30 - 17h30
 

Apple Premium Service Provider
BIG NEWS:  Service Plus awarded Apple Premium Service Provider twice over! 

Apple set exceptionally high service standards.  As a service provider we are constantly challenged by Apple and its customers to provide the highest levels of service possible, so we are thrilled that our Wellington and Christchurch branches have been recognised by Apple as being "Premium Service Providers".

Apple Premium Service Providers have to achieve a consistently exceptional level of service quality and customer satisfaction.  Surveys and results are compiled over a full calendar year.

Thank you to our loyal customers for your support, and a big congratulations to our Wellington and Christchurch teams headed by Jarad Wise and John Hampton respectively.  We're committed to continue providing only the highest levels of Apple service so if you require an Apple repair or support, get in touch.

Author: Sam Williams  
10/2/2014 1.30pm​

 

Tech Trends for 2014 – Part One

Tech Trends 2014The new year always heralds commentators portraying their vision of technology changes for the year ahead… so I thought I’d chip in with my top ten.

Wearable Health Monitoring.  Imagine a wristwatch-like device that incorporates sensors monitoring body temperature, heart rate, blood pressure, cholesterol level, blood sugar, respiration, and others; and then calls emergency services and advises your location if there is a severe event.

It’s unlikely that we’ll see a device that incorporates all these sensors this year, but it is likely that devices will be released that monitor one or two of the conditions and report them to your smartphone which will be the reporting and communication device.  Information Week compiled this list of Wearable Health Tech Devices to Watch which shows some examples of what can be done today.

When your doctor gives you a check up, they will download the logged data and be able to perform much more effective diagnoses based on information recorded over the past weeks or months rather than just while you were in their office.  Sleep apnoea, heart conditions, diabetes and many other maladies will be identified and treated much more accurately than ever before.
 
Expect to see a vast range of new health monitoring devices being released over 2014, and then look out for who compiles the best of the technologies into a single device like…
 
The second coming of Smartwatches.  Sony, Samsung, and a plethora of other electronics manufacturers released so-called smartwatches during 2013 but they were poorly thought out “smartphone on your wrist” type products that were never going to capture peoples’ imaginations.  

Smartwatches will not be devices that put smartphone functionality on your wrist (which adds no benefit to our daily lives).  True SMARTwatches will add benefits like the ability to: swipe your wrist over a terminal to pay for your groceries, monitor your health (as above), monitor your sports performance, remote control your TV, allow digital security (e.g via fingerprint scanning), and hand over your contact details.
 
Smartwatches will communicate with your smartphone (in fact they will be very integrated) but they will not perform standard smartphone functions.  They will however take over some of the functions that smartphones currently have.  For instance: your phone doesn’t need a ringer when your smartwatch can buzz your wrist whenever you get a call, and your GPS and compass sensors would be better on your wrist. 
 
The benefits of smartwatches will be better monitoring of our daily lives and health, reduced size and weight of smartphones, and even more social media (although I'm not looking forward to seeing people's health status posted to FaceBook every day).
 
There are challenges (battery life is a big one) but expect to see innovative companies like Apple and Sony resolve some of the issues and release a smartwatch some time this year.  Don’t expect it to have all the features outlined above just yet, though… that’s not the way Apple operates, and there are still many technological hurdles to clear.
 
Security and privacy.  The NSA spying revelations in 2013 were huge but are just the tip of a huge iceberg when it comes to privacy and data security.  Expect to see many more privacy invasions and data security breaches this year as people share ever more information via digital media. 

There will be headlines and outcries but nothing will change.  Governments will be just as determined to gather as much data as possible about their (and others’) citizens; voters will be just as apathetic about their governments doing so because of the risk of “terrorism”; public sector workers will continue to stuff up and accidentally release private data; people will happily continue to force their personal information on others via social media.
 
For those who are serious about privacy and data security, though, there will be plenty of options released this year.  Kim Dot Com has released his Mega data encryption service but more reputable organisations are more likely to succeed.
 
Technology companies becoming banks.  Credit card companies and traditional banks are at risk of being sidelined by a smart technological solution replacing credit cards and banking services.  However, technology companies have never yet managed to drive a banking incumbent out of business.  High barriers to entry and customer inertia mean it is unlikely there will be a total banking revolution within one year, but I think there are some major players very well suited to making a start.
 
Amazon, Google, Apple, PayPal, and telecommunication providers desperate to diversify are all potential disrupters.  All currently handle payments and have their own proprietory payment methods.  Telcos are the least likely to achieve success.
 
There is a lot of room to improve in this area.  I don’t like credit card Tap to Pay because the thought of someone walking up behind me and scanning my pocket to extract $80 outrages me.  But NFC hasn’t won me over yet because it is cumbersome (pull out phone, enter passcode, find app, open app, authorise app, turn on NFC, make payment…).
 
This could be a killer use for smartwatches.  Simply walk up to the counter, touch the smartwatch to activate via fingerprint, swipe the smartwatch past the terminal… done.  The terminal transmits the receipt to the smartphone.

Of course, banking includes a lot more than just payments and savings accounts.  Home loans and business finance are hard to imagine being handled by technology companies just yet, so there will continue to be a place for the traditional bank... for now.
 
Check back soon for my next instalment of Tech Trends.

Author:  Sam Williams
6/2/2014 11.30am​
 

What will the New Year bring?

We're excited by the prospects for 2014.  New Zealand's economy is finally on the improve and the retail sales data from the Xmas period is the strongest we have seen since 2008.  Challenges still exist but there is underlying strength from the following factors:

1.  Strong dairy prices and volumes.  NZ is very reliant on primary produce so it is great to see a bumper dairy season and high prices.  Farmers tend to be very conservative and need to pay off debt before spending in other areas of the economy so the benefits this boom will be steady and gradual rather than all at once.

2.  The Canterbury rebuild.  By contrast, the Canterbury rebuild will begin in earnest this year with huge construction works in the pipeline.  We should see the effects pretty quickly and it is great to see the people of Christchurch finally seeing some positive action.   

3.  The Auckland housing crisis.  The severe shortage of housing in Auckland has been a hinderance to the Auckland economy for the last 5 years.  All that is about to change fast with massive housing construction works breaking ground right now.  The Government and Council have committed to 30,000 new homes by 2016.  The effect will be a construction boom with flow-on effects for the economy occurring pretty much immediately as the associated industries invest and employ extra staff to cope with the volume.

All this has resulted in the best consumer and business confidence levels we've seen for half a decade.  New Zealand deserves a break and it looks like it will get one this year.  Let's make the most of a positive new year and use the boom to build a strong foundation for our future.

Author:  Sam Williams
7/1/2014 10.30am​
 

Service Plus TeamHolidays are over... Back to work!

Happy New Year!

We've been operating with a smaller staff during the holiday period but we're now back to full strength and keen to get stuck in to all that repair work out there.

As usual, over this time, there have been some disruptions to part supplies but we are now seeing most deliveries coming through OK and so we should soon be handling repairs at normal full speed.

The team at Service Plus wishes you a very happy and successful 2014.

Author:  Sam Williams
6/1/2014 9.30am​


santa-laptopXmas 2013 Hours: 

  • >  Our Auckland branch and Contact Centre will be be closed on Dec 25 & 26, and Jan 1 & 2.
  • >  Wellington and Christchurch branches will be closed from Dec 25 to Jan 5.
We wish all our customers a Merry Xmas and a fantastic New Year.  Happy holidays!

Author:  Sam Williams
4/12/2013 9.30am​


Check out Car-L
4/12/2013

Lions - Car-LA mate of Service Plus, Carl Hansen, built this remote controlled buggy to get incredible shots of wildlife for Chris McLennan.  Great to see Kiwi ingenuity being used like this.

Author:  Sam Williams

Service Plus website goes live.

21/11/2013
Website happy - smallAs you may have noticed, we've upgraded our website.  The key reasons are to freshen up the image and make life easier for our customers.

Additionally, we are now more easily able to edit and update the website, so you will see more information in a more timely manner appearing in future.

However, the cool functionality that has set Service Plus apart is still there: you'll find the "LOG MY REPAIR", "TRACK MY JOB" and  "LOGIN" buttons in more prominent positions at the top of the header on all pages now, and the contact page has plenty of information on how to get hold of us.

The new website is "responsive" which means it automatically adapts for a wide variety of mobile devices without losing any of the functionality.

We'd love to hear what you think, so please email us feedback, or hit one of the social media link buttons below to "Like" us.

Author:  Sam Williams

Products that Service Plus repairs

19/11/2013

We repair a broad range of products including tablets, smartphones, notebooks, desktops, all-in-one devices, music players, TVs, audio equipment, navigation devices, blue-ray and DVD players, and cameras.

We're proud authorised (warranty and non-warranty) repairers for:
Apple: iPod, iPad, iMac, Macbook, Macbook Pro, Mac Pro, Apple TV 
Sony:  Vaio, Bravia, Cybershot
Toshiba:  Portege, Tecra, Satellite, Satellite Pro
Navman: Move, Ezy, My, MiVue, Magellan
BenQ: projectors and monitors

Additionally, we perform top quality out-of-warranty repairs on the following products:
Samsung:  Galaxy S2 S3 S4, Galaxy Note, Galaxy Tab, ATIV, Series 7, Series 9, Chromebook
LG:  Optimus, G2, Nexus
HP:  Envy, Pavillion, Touchsmart, ProBook, ElitePad, Slate, Revolve
Lenovo
Dell
ASUS
Acer
... and many more (just ask).

Author:  Sam Williams



 

ABOUT SERVICE PLUS

We're here to repair your Apple iPhone, iPod, iPad, iMac, Macbook | Sony Bravia, Vaio, Cybershot | Toshiba Satellite, Tecra, Portege | Navman | Magellan | Motion Computing products along with Samsung | LG | HP | Lenovo | Acer | ASUS | Dell | Motorola | Nokia computers, tablets, and smartphones. 

... And we are a preferred service provider for Sony Stores, Harvey Norman, JB HiFi, The Warehouse Group, and Noel Leeming.

With a focus on excellent customer service and quality repairs, it is easy to see why Service Plus is the authorised repairer for NZ's leading electronics brands.

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CONTACT US

Free Phone: 0800 00 77 22
Phone: 09 579 4711
Email: service@serviceplus.co.nz

Office Hours: 
8:30am to 5:30pm, Mon – Fri (excl. public holidays)
9.00am to 3.00pm, Sat (excl. public holidays)