How long will it take for my computer/device to be fixed?
We allocate jobs to technicians before the end of the next business day. Depending on factors such as delays in getting quote acceptances and delivery of parts, our average job turnaround time is between 2.5 - 3.5 days. If you require more urgent attention, we offer a range of service upgrades to ensure we resolve your issue as quickly as possible.
I live outside the main centres. Can you help me?
Yes. We frequently support customers in rural and regional areas. We utilise a range of services including: freephone, email support, courier pickup and delivery, and onsite where applicable to acheive the best service possible for all New Zealanders.
Are you authorised and qualified to service my computer?
Service Plus is authorised to perform warranty and non warranty service on HP, Apple, Compaq, Sony, and Toshiba portable computers, Apple iPods, and Sony digital still cameras. You can be assured that Service Plus is fully qualified and experienced to service these brands, and as the leading portable computer service specialists in NZ, we can support many other brands or equipment as well. Just give us a call or send an email to confirm.
How can you afford to offer free-phone support in this era of user pays?
Our free-phone tech support is critical to our business. Through providing this first level support, we gain new customers and acheive customer loyalty that is the envy of our competitors. The free-phone tech support line provides basic first level technical support specific to portable computing. Give us a call!
