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71743836_1.jpgiPod Issues?

These five steps (known as the five Rs) will conquer most iPod issues:

plus_bullet.gif Reset your iPod.

plus_bullet.gif Retry with a different USB port.

plus_bullet.gif Restart your computer.

plus_bullet.gif Reinstall iPod and iTunes software.

plus_bullet.gif Restore your iPod.

Click here for full details on how to perform these tasks

itunes_1.jpgiTunes and Vista

Apple has released a new version of iTunes that addresses a number of compatibility issues with Windows Vista. iTunes 7.1 is recommended for use with most editions of Windows Vista; however, Apple is actively working with Microsoft to resolve a few remaining known issues.

If you are upgrading to Windows Vista or have purchased a new computer with Windows Vista pre-installed, here is some information you may find helpful:

Compatibility with Windows Vista

iTunes 7.1 addresses a number of known compatibility issues with Windows Vista. Apple is actively working with Microsoft to resolve a few remaining known issues, including:

  • Ejecting an iPod from Windows Explorer or the Windows notification area (system tray) using the "Safely Remove Hardware" feature may corrupt your iPod. To always safely eject an iPod, choose Eject iPod from the Controls menu within iTunes. If your iPod becomes corrupt, selecting your iPod in iTunes and clicking Restore in the iPod's Summary panel should return your iPod to a working condition.
  • iTunes may display text or graphics incorrectly on your screen. Resizing the iTunes window should correct this issue.
  • Contacts from Windows Contacts may not sync with iPod.
  • iTunes remains unsupported on 64 bit editions of Windows, including Windows Vista and Windows XP x64.

Upgrading to Windows Vista

If you are upgrading from Windows XP or 2000 to Windows Vista prior to the next release of iTunes, here are a few steps that will improve your experience when syncing your iPod or playing iTunes Store purchases once upgraded to Windows Vista.

1. Deauthorize all iTunes Store accounts.

2. Perform a clean install of Windows Vista (highly recommended but not required).

3. Upgrade to iTunes 7.1 or repair iTunes using the iTunes installer if version 7.1 is already installed.

4. Open iTunes.

5. Choose Authorize Computer from the Store menu in iTunes.


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