Service Plus is all about "Service Logistics".
How does Service Plus define Service Logistics?
"Reverse Logistics" is the process of returning goods from stores/customers for refund or replacement. It involves diagnosis, freight, vendor relations, credit/refund processing, and reporting.
"Repair Logistics" is the process of having goods from stores/customers repaired which involves two way freight, diagnosis and repair, job tracking, and reporting.
Sounds simple; but actually the people, systems, and physical logistics of the processes are very complex. Service Plus has invested in leading technology and people to ensure we lead the market.
Combining Reverse Logistics and Repair Logistics significantly improves service and reduces costs. We call the concept "Service Logistics".
What are the benefits of Service Logistics?
- Cost savings
- Improved customer satisfaction
- Increased sales
- Environmental benefits
- Increased profitability
How does Service Plus provision these services?
Service Plus has relationships with most vendors, retailers, third party warranty providers, insurance companies, and freight organisations in New Zealand.
Combining those relationships with market leading systems and reporting and a top notch technical capability gives Service Plus the unique ability to substantially improve service and reduce costs for vendors, distributors, retailers, resellers, organisations, and end-users alike.
Find out more
If you'd like to get more information or enquire about how Service Plus can meet your requirements, please click here or contact us.
