About Service Plus

Service Plus is a leading New Zealand-owned electronics repair and service logistics company with branches in Auckland, Wellington and Christchurch.

Customers include large electronics retailers (Dick Smith Electronics, Sony Style Stores, Harvey Norman, Noel Leeming Group, JB HiFi); third party warranty insurers (including Lumley, IUG, and IC Frith); and electronics manufacturers (including Sony, Toshiba, Apple, Intermec, BenQ and Navman).

The Service Plus value proposition is based on the understanding that the most difficult problem in repairing modern electronics is not the repair itself, but rather the management of the repair process. Service Plus solves this problem with the most sophisticated and integrated repair logistics solution available in the New Zealand market today.

The Service Plus Live online portal is the customer on-ramp to a seamless and integrated repair logistics solution with a single call centre, a single web booking and tracking system, with automated email and TXT updates to retailer and end consumers as jobs progress through each stage of the repair process.

Sophisticated reporting tools allow highly customised and transparent reporting to any or all of the parties in each repair transaction. Not only does Service Plus have the technical staff and resources to handle physical repairs to the highest standard, it also has the online processes and procedures to manage the often complex interrelationships between retailers, insurers and product manufacturers – quickly, easily and accurately.

Service Plus is the preferred repair logistics solution for all Dick Smith stores around the country. During 2010, Sony appointed Service Plus as its exclusive service provider in the Auckland region through the new Sony Service Centre which is operated by Service Plus.