FMiP

Find My iPhoneDisable Activation Lock on Apple devices


In many cases, the Activation Lock (e.g. Find My iPhone/iPad) needs to be disabled before we can complete service on Apple devices.  Therefore, we request customers perform the following process before submitting their product to Service Plus for repair:

iCloud: Remove your device from Find My iPhone

If you’re no longer using an iOS device or Mac, you can remove it from Find My iPhone. When you remove a device, it’s removed from your Find My iPhone Devices list, and if your device has iOS 7 or later, Activation Lock is also turned off.

Before giving away or selling your iOS device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.

For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch.

Remove an iOS device or Mac by turning off Find My iPhone

On an iOS device: Go to Settings > iCloud, then tap to turn off Find My [device].

On a Mac: Choose Apple menu > System Preferences, click iCloud, then deselect Find My Mac.Note:   You can also remove your device by turning off iCloud completely on that device. Turning off iCloud turns off all iCloud features on the device.Remove an iOS device or Mac on which you can’t turn off Find My iPhone

If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.Note:   You can also remove your iOS device by first erasing it—just follow the instructions below for removing an iOS device you don’t have. You can later restore the device from an iCloud or iTunes backup.Turn off the device you want to remove.

Go to Find My iPhone on iCloud.com on another computer.

If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.

If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac.

Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete button   next to the device.

If the device comes online again, it reappears in Find My iPhone. If your device reappears, turn off Find My iPhone on the device (follow the instructions above for removing a device by turning off Find My iPhone), or if it’s an iOS device and you no longer have it, follow the instructions below for removing an iOS device you no longer have.

Remove an iOS device you no longer have

If you no longer have the iOS device because you gave it away or sold it, you need to remotely erase it before you can remove it.

Go to Find My iPhone on iCloud.com.

If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac.

Click All Devices, then select the device.

Click Erase [device], then enter your Apple ID password or your family member’s Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.

If the device is offline, the remote erase begins the next time it’s online. You receive an email when the device is erased.

If you erase your iPhone 6 or iPhone 6 Plus and you have credit and debit cards in Wallet for Apple Pay, Find My iPhone attempts to remove your cards immediately, even if your iPhone is offline. For more information, see the Apple Support article Use Wallet on your iPhone, iPad, or iPod touch.

When the device is erased, click Remove from Account.

All your content is erased, and someone else can now activate the device.

ABOUT SERVICE PLUS

We're here to repair your Apple iPhone, iPod, iPad, iMac, Macbook | Sony Bravia, Vaio, Cybershot | Toshiba Satellite, Tecra, Portege | Navman | Magellan | Motion Computing products along with Samsung | LG | HP | Lenovo | Acer | ASUS | Dell | Motorola | Nokia computers, tablets, and smartphones. 

... And we are a preferred service provider for Sony Stores, Harvey Norman, JB HiFi, The Warehouse Group, and Noel Leeming.

With a focus on excellent customer service and quality repairs, it is easy to see why Service Plus is the authorised repairer for NZ's leading electronics brands.

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