14/02/2012 8:15 am Our Penrose head office is currently experiencing an issue with our fibre link disabling all external Internet and phone systems. This affects all incoming and outgoing phone calls, our job booking and tracking site, all email communications and is also affecting systems at our remote branches. This has been escalated with our service providers but we currently have no ETA for a resolution.

11:06 am UPDATE: This situation has now been resolved

Sony New Zealand are pleased to announce that New Zealand’s Internet TV Network Ziln is now available on Sony Internet Televisions, bringing over 20 free channels of local content into New Zealand living rooms.

“This is very exciting for us because it means Ziln grows from being an Internet TV Network accessible via home computers to being a true lean back, full screen lounge room experience.” says Paul Brennan of Ziln.

Ziln has been operating since September 2009 and currently carries 25 channels of on-demand New Zealand content including music, sport, documentaries, fishing and hunting, aviation, Archives New Zealand’s classic newsreels and more. In fact, thanks to Ziln, anyone can create their own Internet TV channel, so expect to see more channels launching over the coming months.

Sony Internet Television is an IPTV service available across a range of Sony televisions, Blu-ray players and home theatre systems. Ziln now joins other services on the Sony platform like Music Unlimited, Wiggle Time TV, Moshcam and the Billabong channel.

“Sony Internet Television offers New Zealanders a gateway to an enormous and dynamic world of content on-demand” says Matt Walton-Smith of Sony New Zealand. “And now with Ziln as a channel partner, the range of programming has grown significantly with Ziln even offering New Zealanders the chance to create their own IPTV channel”.

We have recently become aware of a potential issue affecting a very limited number of BRAVIA LCD TV models, which were available for purchase in Australia and New Zealand from mid 2007 through to late 2008.

The model numbers are:

• KDL-40X3100
• KDL-40XBR
• KDL-40W3100

This issue has come to our attention via a report from Sony Corporation in Japan that a limited number of these products might contain a component affected by a quality issue, which in a rare number of cases may over-heat and ignite inside the television and may possibly result in the melting of the upper rear casing of the television.

To date, there have been no reports of any damage to other property or physical injuries.

However, as part of our ongoing commitment to customer service and satisfaction, and as a precaution, Sony is voluntarily initiating a programme to perform a free inspection and, if necessary, a free repair.

If you own one of the products mentioned above, we invite you to contact our Customer Contact Centre on 1300 13 7669 (SONY) to arrange an inspection of your BRAVIA TV.

Following your request, Sony’s service representative will contact you to make arrangements to check your TV, and will repair it as promptly as possible if it has the affected component.

In the unlikely event that you are affected by this issue, we sincerely apologise for any inconvenience this may cause you. Your understanding and cooperation in this issue is highly appreciated.

Important: If you still own one of the products mentioned above and if you notice any abnormality (e.g. an unusual noise, smell or smoking) please turn it off immediately, unplug the power cable, stop using the TV and contact us.

Affected BRAVIA models: KDL-40X3100, KDL-40XBR, KDL-40W3100

How to identify your BRAVIA model name

Service Plus wishes all our customers a very Merry Christmas and a safe and enjoyable New Years.

We’ll only be closed for the statutory holidays this year but our branches will be opening for reduced hours between Christmas and New Years. On 28 , 29, 30 December we’ll be open 9 am through to 4:30 pm. Normal hours will resume on 4 January.

Subject to demand the branches in Wellington and Christchurch might limit their hours further so it’s normally best to give us a call before coming in.

Keep safe everyone, here’s to 2012

Aaron

Due to the replacement of our uninterruptable power supply system (UPS) all Service Plus web-booking, phone and internet systems will be offline from approximately 5:30pm until around 7:30pm. Thank you for your patience while we perform this critical infrastructure upgrade.

7:35pm Our infrastructure upgrade is complete and all systems are operational.

Service Plus apologises for the phone outage affecting our systems from around 3pm this afternoon until 5pm. The outage was due to a problem in our SIP trunk configuration and has now been resolved. Thank you for your patience.

Aaron

Prices for hard drives are jumping as flooding in Thailand creates a shortage of the major component used in personal computers. Read more about it here. ServicePlus is stocking up on hard drives in order to avoid price increases as long as possible but if you’re planning to upgrade your hard drive within the next few months now is the time to do it.

Aaron

In honor of the start of the world cup and to support our mighty All Blacks the Service Plus team perform a haka…

Hi Guys,

Most of our Penrose operations will be closing 3pm on Friday to cope with the Rugby World Cup traffic. The contact centre will remain open with reduced staffing until around 4:30 depending on call volumes. We’ll also be having a BBQ and performing the Haka out front from 2pm so feel free to join us and begin the world cup festivities. Have a great night and look after each other everyone. GO THE AB’S!

Aaron

1/09/11 3:55 pm Our Penrose head office is currently experiencing an outage of all Internet and phone systems. This affects all incoming and outgoing phone calls, our job booking and tracking site, all email communications and is also affecting systems at our remote branches. It appears to be an issue with Telecom affecting multiple sites in the Penrose area. We’ll keep you updated as more information comes to hand.

7:18 pm Our systems outage has now been resolved.