Communication

It is communication that makes the difference between adequate service and exceptional customer service.  Service Plus prides itself on leading the market with innovative and functional communication methods.

There are 3 key prongs to the Service Plus communication strategy:
  1. We utilise automation as much as possible to ensure customers recieve timely and relevant updates and information.  Customers and retailers receive Txt and email updates at multiple stages through the job to inform them as their job progresses.  Regular customers receive reports on a scheduled basis (e.g. weekly or monthly) to inform them of the status of current jobs and also to analyse the previous period's completed work to show our performance.
  2. We employ customer focused staff in our Contact Centre and Receptions whose responsibility is to ensure our customers are delighted with the service experience.  They handle face-to-face, phone, email, txt, and web based enquiries as swiftly as possible.
  3. Feedback is the best way to see what is working and what needs improvement.  We survey our customers whenever they contact Service Plus or have a repair completed by us.  In addition, partners survey their customers and report the responses back to us.  This gives us great visibility of how we are performing and where we need to improve.
To find out more or ask us a question, please click here to email us.

ABOUT SERVICE PLUS

We're here to repair your Apple iPhone, iPod, iPad, iMac, Macbook | Sony Vaio | Toshiba Satellite, Tecra, Portege | Navman | Magellan | Motion Computing products along with Samsung | HP | Lenovo | Acer | ASUS | Dell | Motorola | Nokia computers, tablets, and smartphones. 

... And we are a preferred service provider for PB Technology, Cyclone Computers, Harvey Norman, JB HiFi, The Warehouse Group, Lexel, and Noel Leeming.

With a focus on excellent customer service and quality repairs, it is easy to see why Service Plus is the authorised repairer for NZ's leading electronics brands.

btn find orange

 

FOLLOW US

Facebook LinkedIn YouTube GooglePlus
 

CONTACT US

Free Phone: 0800 00 77 22
Phone: 09 579 4711
Email: service@serviceplus.co.nz

Office Hours: 
8:30am to 5:30pm, Mon – Fri (excl. public holidays)
9.00am to 3.00pm, Sat (excl. public holidays)