Apple devices require a specialist service centre. Service Plus is fully authorised to perform Apple repairs and uses only genuine Apple parts.
You should never allow unauthorised repairers to fix your Apple product as they use non-genuine parts and may further damage the device. Apple does not support products which have had previous non-authorised Apple repair.
Service Plus is an Apple Authorised Service Provider - recognised by Apple as achieving the highest levels of customer satisfaction and technical service. We perform insurance, warranty, and non-warranty repairs on all models of Mac and iOS devices. Service Plus Wellington is an Apple Premium Service Provider which reflects excellence in all metrics including quality, processes and customer satisfaction.
Regular customers and retailers should log in here
to book repairs and track existing jobs.
Apple iPhone repairs
Service Plus is fully authorised to service Apple iPhones.
Because we are "network independent" we can repair and service iPhones connected to Telecom, Spark, Vodafone, 2degrees, Skinny Mobile, Digital Island, Call Plus, Compass, and other operators. Also, we can assist, no matter where you bought your iPhone; so it doesn't matter if you purchased it overseas, from an NZ retailer, telecommunication provider, or off the Apple website.
We can repair your iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6 (incl Plus), iPhone 6S (incl Plus), iPhone 7 (incl Plus), iPhone 8 (incl Plus), and iPhone X. With branches in Auckland, Dunedin, Wellington, and Christchurch, and courier services nationwide, we make it as easy as possible to get fast excellent service.
How do I get my iPhone serviced?
Option 1: You can pop in to one of our service lounges in Auckland, Dunedin, Wellington, or Christchurch.
Option 2: Log your repair here
and send the iPhone to your nearest branch
. We'll get straight onto your unit as soon as it arrives and give you TXT and email updates to inform you of our progress.
It is essential to turn off Find My iPhone
before we service your iPhone. This article
has details on how to turn it off.
For more iPhone information, click here
Apple Watch repairs
If your Watch has failed or is damaged, Service Plus can help.
It is important to note that Watches repairs sometimes involve an exchange of the entire unit and so you should ensure your data (songs, fitness info etc) is fully backed up before sending it in to us. This can be done by syncing to your iPhone, iTunes or iCloud.
It is also important to turn off Find My Apple Watch before service. For more information, please refer to this article from Apple
To log your Watch repair, please enter the details here
. You can then drop it in to the nearest service centre
or send it to us via courier.
IMPORTANT: It is essential to turn off Find My Apple Watch before we service your device. This article has details on how to turn it off.
Apple iPod repairs
If your iPod has failed or is damaged, Service Plus is here to assist.
It is important to note that iPod repairs usually involve an exchange of the entire unit and so you should ensure your data (songs, media etc) is fully backed up before sending it in to us. iTunes normally handles this for you if you sync.
It is also important to turn off Find My iPod before service. For more information, please refer to this article from Apple
To log your iPod repair, please enter the details here
. You can then drop it in to the nearest service centre
or send it to us via courier.
IMPORTANT: It is essential to turn off Find My iPod before we service your iPod. This article has details on how to turn it off.
Click here for great repair exchange iPod pricing details.
Apple iPad repairs
iPads are sensitive devices made of the very highest quality components.
Service Plus uses only top quality, genuine Apple parts. This means the quality is second to none and customers enjoy the very best their iPads have to offer. Please note that repairs of iPads usually involves replacement of the whole unit with a service exchange.
Unfortunately, people sometimes get their iPads repaired by unauthorised repairers who use non-genuine parts resulting in a poor quality finish.
Do it now
If you have an iPad that requires service, get in touch with us
or book your job online
... and we'll take it from there.
IMPORTANT: It is essential to turn off Find My iPad before we service your iPad. This article has details on how to turn it off.
Click here for great iPad repair pricing details.
Apple Macbook Fix & repairs
Service Plus is one of the largest Macbook repairers in New Zealand, with customers ranging from schools, home users and small businesses, through to major corporations, government, and graphics design houses. If you've got a faulty MacBook broken screen, we can fix it.
Important: for great service on your Macbook fix and macbook insurance fix, make sure you use an authorised repairer with the skills and facilities to ensure you will be back on the road in no time.
Models supported include: Macbook, Macbook Pro, Macbook Air. We perform warranty, out-of-warranty, CGA, insurance, and general repairs and support.
What do I do now?
You can log your job online
, or just pop in to one of our branches
in Auckland, Wellington, Dunedin, and Christchurch. You can send the unit to us via courier, too. Please make sure you pack it carefully.
Apple iMac service
iMac service require specialist skills and tools to be repaired. Service Plus has the workshop environments and the trained staff to ensure your precious computer is up and running again as soon as possible. We've been repairing Macs for years so we know what it takes.
Service Plus supports the full range of iMac models including iMac 17 inch, iMac 20 inch, iMac 21.5 inch, iMac 27 inch, and iMac Pro. We can perform warranty and non-warranty repairs, insurance and extended warranty work.
Logging your repair
with Service Plus ensures you'll receive automated email and txt updates
, the very best Apple parts, and trained Apple Technicians attending to your unit as we fix it. You can then either drop the unit into one of our branches
or send it to us via courier (remember to pack it carefully).
Beats Audio repairs
Beats Audio is part of the Apple range of products so Service Plus is the company to help with any issues you may have.
Products supported include headphones, earphones, Pill speakers and other Beats Audio range products.
What to do?
By logging your repair with Service Plus you'll receive automated email and txt updates as the job progresses. Beats Audio products are generally handled via a "service exchange" process which involves assessing the unit, confirming eligibility, then replacing it with another product of the same specification. You can either drop the unit into one of our branches or send it to us via courier (remember to pack it carefully).
Disable Activation Lock on Apple devices
In many cases, the Activation Lock (e.g. Find My iPhone/iPad) needs to be disabled before we can complete service on Apple devices. Therefore, we request customers perform the following process before submitting their product to Service Plus for repair:
iCloud: Remove your device from Find My iPhone
If you’re no longer using an iOS device or Mac, you can remove it from Find My iPhone. When you remove a device, it’s removed from your Find My iPhone Devices list, and if your device has iOS 7 or later, Activation Lock is also turned off.
Before giving away or selling your iOS device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.
For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch.
Remove an iOS device or Mac by turning off Find My iPhone
iOS 12 or earlier: Go to Settings > Account Name > iCloud > Find My [device], then tap to turn off Find My [device].
iOS 13 or later: Go to Settings > Account Name > Find My, then tap to turn off Find My [device].
On a Mac: Choose Apple menu > System Preferences, click iCloud, then deselect Find My Mac.
If you can’t turn off Find My on the device, turn off the device so it goes offline, then remove it from Find My on iCloud.com.
Remove an iOS device you no longer have
If you no longer have the iOS device because it is being repaired by an authorised service provider, you need to remotely erase it before you can remove it. If the device is not functioning, then you will need to cancel the erase to proceed to next step.
Go to Find My iPhone on iCloud.com.
If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac.
Click All Devices, then select the device.
Click Erase [device], then enter your Apple ID password or your family member’s Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.
If the device is offline, the remote erase begins the next time it’s online. You receive an email when the device is erased.
If you erase your iPhone 6 or iPhone 6 Plus and you have credit and debit cards in Wallet for Apple Pay, Find My iPhone attempts to remove your cards immediately, even if your iPhone is offline. For more information, see the Apple Support article Use Wallet on your iPhone, iPad, or iPod touch.
When the device is erased, click Remove from Account.
All your content is erased, and someone else can now activate the device.
Disable Activation Lock on Apple Watch
(extract from Apple Article
Before you send your Apple Watch in for service, sell it, or give it away, you should turn off Activation Lock on your Apple Watch. Just unpair your Apple Watch from your iPhone:
- Keep your Apple Watch and iPhone close together.
- Open the Apple Watch app on your iPhone and tap the My Watch tab.
- Tap your watch name at the top of the screen, then tap .
- Tap Unpair Apple Watch. For Apple Watch Series 3 (GPS + Cellular), tap Remove [Carrier] Plan. If you aren't going to pair with a different Apple Watch or iPhone, you might need to contact your carrier to cancel your cellular subscription.*
- Enter your Apple ID password. If you forgot your Apple ID password, you can reset it.
- Tap again to confirm.
If you can't access your iPhone or Apple Watch, or if your Apple Watch isn't paired with your iPhone and you need to turn off Activation Lock:
- On a computer, go to iCloud.com and sign in with your Apple ID.
- Go to Find My iPhone.
- Select All Devices, then click your Apple Watch.
- Click Erase Apple Watch. Select Next until the device is erased.
- Click next to your Apple Watch.
For more information, please refer the Apple articles here:
Remove device from Find My iPhone: https://support.apple.com/kb/ph2702
Unpair your Apple Watch & iPhone: https://support.apple.com/HT204568