Apple Service & Repairs NZ - Authorised

Apple devices require a specialist service centre.  Service Plus is fully authorised to perform Apple repairs and uses only genuine Apple parts.

You should never allow unauthorised repairers to fix your Apple product as they use non-genuine parts and may further damage the device.  Apple does not support products which have had previous non-authorised repairs.  

Service Plus is an Apple Authorised Service Provider - recognised by Apple as achieving the highest levels of customer satisfaction and technical service.  We perform insurance, warranty, and non-warranty repairs on all models of Mac and iOS devices.

Regular customers and retailers should log in here to book repairs and track existing jobs.
 

iPhone serviceApple iPhone repairs


Service Plus is fully authorised to service Apple iPhones.  

Because we are "network independent" we can repair and service iPhones connected to Telecom, Spark, Vodafone, 2degrees, Skinny Mobile, Digital Island, Call Plus, Compass, and other operators.  Also, we can assist, no matter where you bought your iPhone; so it doesn't matter if you purchased it overseas, from an NZ retailer, telecommunication provider, or off the Apple website.

We can repair your iPhone 4, iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPhone 6, and iPhone 6 Plus.  With branches in Auckland, Wellington, and Christchurch, and courier services nationwide, we make it as easy as possible to get fast excellent service.
 
How do I get my iPhone serviced?
Option 1:  You can pop in to one of our service lounges in Auckland, Wellington, or Christchurch.  

Option 2:  Log your repair here and send the iPhone to your nearest branch.  We'll get straight onto your unit as soon as it arrives and give you TXT and email updates to inform you of our progress.

IMPORTANT: It is essential to turn off Find My iPhone before we service your iPhone. This article has details on how to turn it off.

For more iPhone information, click here.

 

Apple Watch Repair

Apple Watch repairs

If your Watch has failed or is damaged, Service Plus can help.  

It is important to note that Watches repairs sometimes involve an exchange of the entire unit and so you should ensure your data (songs, fitness info etc) is fully backed up before sending it in to us.  This can be done by syncing to your iPhone, iTunes or iCloud.

It is also important to turn off Find My Apple Watch before service.  For more information, please refer to this article from Apple.
 
What now?
To log your Watch repair, please enter the details here.  You can then drop it in to the nearest service centre or send it to us via courier.

IMPORTANT: It is essential to turn off Find My Apple Watch before we service your device. This article has details on how to turn it off.
 

Apple iPod repair NZ

Apple iPod repairs

If your iPod has failed or is damaged, Service Plus is here to assist.  

It is important to note that iPod repairs usually involve an exchange of the entire unit and so you should ensure your data (songs, media etc) is fully backed up before sending it in to us.  iTunes normally handles this for you if you sync.

It is also important to turn off Find My iPod before service.  For more information, please refer to this article from Apple.
 
What now?
To log your iPod repair, please enter the details here.  You can then drop it in to the nearest service centre or send it to us via courier.

IMPORTANT: It is essential to turn off Find My iPod before we service your iPod. This article has details on how to turn it off.

Click here for great repair exchange iPod pricing details.
Apple iPad repair NZ

Apple iPad repairs

iPads are sensitive devices made of the very highest quality components.

Service Plus uses only top quality, genuine Apple parts.  This means the quality is second to none and customers enjoy the very best their iPads have to offer.  Please note that repairs of iPads usually involves replacement of the whole unit with a service exchange.

Unfortunately, people sometimes get their iPads repaired by unauthorised repairers who use non-genuine parts resulting in a poor quality finish.
 
Do it now
If you have an iPad that requires service, get in touch with us or book your job online... and we'll take it from there.

IMPORTANT: It is essential to turn off Find My iPad before we service your iPad. This article has details on how to turn it off.

Click here for great repair exchange iPad pricing details.
 
Apple Macbook repair NZ
Apple Macbook repairs
Service Plus is one of the largest Macbook repairers in New Zealand, with customers ranging from schools, home users and small businesses, through to major corporations, government, and graphics design houses.  If you've got a faulty MacBook, we can fix it.

Important: for great service on your Macbook, make sure you use an authorised repairer with the skills and facilities to ensure you will be back on the road in no time.

Models supported include: Macbook, Macbook Pro, Macbook Air.  We perform warranty, out-of-warranty, CGA, insurance, and general repairs and support.
 
What do I do now?
You can log your job online, or just pop in to one of our branches in Auckland, Wellington, and Christchurch.  You can send the unit to us via courier, too.  Please make sure you pack it carefully.
 
Apple iMac repair NZ

Apple iMac repairs


iMacs require specialist skills and tools to be repaired.  Service Plus has the workshop environments and the trained staff to ensure your precious computer is up and running again as soon as possible.  We've been repairing Macs for years so we know what it takes.

Service Plus supports the full range of iMac models including iMac 17 inch, iMac 20 inch, iMac 21.5 inch, iMac 24 inch, iMac 27 inch, and iMac G5.  We can perform warranty and non-warranty repairs, insurance and extended warranty work.
 
What next?
Logging your repair with Service Plus ensures you'll receive automated email and txt updates, the very best Apple parts, and trained Apple Technicians attending to your unit as we fix it.  You can then either drop the unit into one of our branches or send it to us via courier (remember to pack it carefully).
 

Beats Audio-684Beats Audio repairs


Beats Audio is part of the Apple range of products so Service Plus is the company to help with any issues you may have.

Products supported include headphones, earphones, Pill speakers and other Beats Audio range products.
 
What to do?
By logging your repair with Service Plus you'll receive automated email and txt updates as the job progresses.  Beats Audio products are generally handled via a "service exchange" process which involves assessing the unit, confirming eligibility, then replacing it with another product of the same specification. You can either drop the unit into one of our branches or send it to us via courier (remember to pack it carefully).
 

Activation LockDisable Activation Lock on Apple devices


In many cases, the Activation Lock (e.g. Find My iPhone/iPad) needs to be disabled before we can complete service on Apple devices.  Therefore, we request customers perform the following process before submitting their product to Service Plus for repair:

iCloud: Remove your device from Find My iPhone

If you’re no longer using an iOS device or Mac, you can remove it from Find My iPhone. When you remove a device, it’s removed from your Find My iPhone Devices list, and if your device has iOS 7 or later, Activation Lock is also turned off.

Before giving away or selling your iOS device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.

For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch.

Remove an iOS device or Mac by turning off Find My iPhone

On an iOS device: Go to Settings > iCloud, then tap to turn off Find My [device].

On a Mac: Choose Apple menu > System Preferences, click iCloud, then deselect Find My Mac.Note:   You can also remove your device by turning off iCloud completely on that device. Turning off iCloud turns off all iCloud features on the device.Remove an iOS device or Mac on which you can’t turn off Find My iPhone

If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.Note:   You can also remove your iOS device by first erasing it—just follow the instructions below for removing an iOS device you don’t have. You can later restore the device from an iCloud or iTunes backup.Turn off the device you want to remove.

Go to Find My iPhone on iCloud.com on another computer.

If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.

If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac.

Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete button   next to the device.

If the device comes online again, it reappears in Find My iPhone. If your device reappears, turn off Find My iPhone on the device (follow the instructions above for removing a device by turning off Find My iPhone), or if it’s an iOS device and you no longer have it, follow the instructions below for removing an iOS device you no longer have.

Remove an iOS device you no longer have

If you no longer have the iOS device because you gave it away or sold it, you need to remotely erase it before you can remove it.

Go to Find My iPhone on iCloud.com.

If you don’t see Find My iPhone on iCloud.com, your account just has access to iCloud web-only features. To gain access to other iCloud features, set up iCloud on your iOS device or Mac.

Click All Devices, then select the device.

Click Erase [device], then enter your Apple ID password or your family member’s Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.

If the device is offline, the remote erase begins the next time it’s online. You receive an email when the device is erased.

If you erase your iPhone 6 or iPhone 6 Plus and you have credit and debit cards in Wallet for Apple Pay, Find My iPhone attempts to remove your cards immediately, even if your iPhone is offline. For more information, see the Apple Support article Use Wallet on your iPhone, iPad, or iPod touch.

When the device is erased, click Remove from Account.

All your content is erased, and someone else can now activate the device.

ABOUT SERVICE PLUS

We're here to repair your Apple iPhone, iPod, iPad, iMac, Macbook | Sony Bravia, Vaio, Cybershot | Toshiba Satellite, Tecra, Portege | Navman | Magellan | Motion Computing products along with Samsung | LG | HP | Lenovo | Acer | ASUS | Dell | Motorola | Nokia computers, tablets, and smartphones. 

... And we are a preferred service provider for Sony Stores, Harvey Norman, JB HiFi, The Warehouse Group, and Noel Leeming.

With a focus on excellent customer service and quality repairs, it is easy to see why Service Plus is the authorised repairer for NZ's leading electronics brands.

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CONTACT US

Free Phone: 0800 00 77 22
Phone: 09 579 4711
Email: service@serviceplus.co.nz

Office Hours: 
8:30am to 5:30pm, Mon – Fri, 
excl. public holidays